Logging in Using A Code from the Salesforce Authenticator

Created by Josh Mentzer, Modified on Mon, 27 Feb 2023 at 09:05 AM by Josh Mentzer

In the event the Salesforce Authenticator does not function normally, you can log in to Salesforce using a code given form the Salesforce Authenticator app by following the below instructions. 

1. Begin by logging in the normal way. When the authentication screen displays, select 'Having Trouble?'

2. Select the option 'Use a code from the Authenticator app'.

3. Open the Authenticator App on your phone and retrieve the six digit passcode (Note: these passcodes change rather quickly, so be sure to use the one currently displaying on your phone)

4. Enter the passcode, and you should be able to successfully log into Salesforce!

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article