Downloading, Installing, and Registering the Salesforce Authenticator App for MFA

Updated 1 week ago by Charlotte Klein

The Salesforce Authenticator mobile app is a simple, no-cost verification method that satisfies Salesforce's Multi-Factor Authentication (MFA) requirement. For more information on MFA, please see this article.

Downloading and Installing the Salesforce Authenticator Mobile App

Salesforce offers multiple applications that support various products, and many platforms offer their own authenticator apps. Please be sure to download the Salesforce Authenticator mobile application. Note that this is not the same as the general Salesforce mobile application, which allows you to access Salesforce data on your phone.

  1. Download and install the Salesforce Authenticator app for the type of mobile device you use.
  1. Open the Salesforce Authenticator app. If you are prompted to allow notifications, select "Allow".
  1. After walking through the "tour" or clicking "Skip Tour", you may be prompted to enter your mobile number. This is strongly recommended in the event that you switch phones or delete the app. If you do not back up your account and lose access to the mobile application, you will not be able to log in to Salesforce until a national office admin restores access.
    1. Enter your mobile number and click Send.
    2. You should immediately receive a text message with a link to verify your number. Click the link.
    3. Set a 4-digit passcode that you can remember in the future.

Once you have successfully downloaded and installed the Salesforce Authenticator mobile app, you can move on to registering the app with your Salesforce account.

Registering the Salesforce Authenticator App

  1. Log in to the desktop version of Salesforce.
  2. Click your profile icon to the top right corner and click Settings.
  1. In the toolbar to the left, find My Personal Information and click Advanced User Details.
  1. Under User Detail, locate App Registration: Salesforce Authenticator and click [Connect].
  1. A verification code will be sent to your registered email address. Copy the code and paste it into the Verification Code field. Click Verify.
  2. You will now be asked to enter a two-word phrase. Open the Salesforce Authenticator mobile app and click Add an Account.
  1. Type the two-word phrase that appears on your phone screen into the field on your desktop screen. Click Connect.
  1. The desktop screen will prompt you to check your mobile device. On your phone, verify that you are connecting your Salesforce account to the Salesforce Authenticator app by reviewing the information and clicking Connect.
  1. A message will appear on your phone confirming that you have successfully added an account, and on your computer you will be redirected back to Salesforce.

Enrolling in Lightning Login (Optional)

For a password-free login process, you can enroll in Lightning Login. Doing so will allow you to jump directly to the Salesforce Authenticator approval process without entering your password. Enrolling in Lightning Login is recommended but not required.

  1. In Salesforce, click your profile icon to the top right corner and click Settings.
  1. In the toolbar to the left, find My Personal Information and click Advanced User Details.
  1. Under User Detail, locate Lightning Login and click [Enroll].
  1. A screen will appear prompting you to approve this request on your mobile device, and you will see a notification. Open the Salesforce Authenticator app, review the information, and click Approve.

  1. The following desktop screen will confirm Lightning Login enrollment. The next time you log in, be sure to check the "Remember me" checkbox, as doing so will allow you to bypass the password entry step and proceed straight to the Salesforce Authenticator approval process.

Using the Salesforce Authenticator App

Starting January 20, you will be prompted to enter your login credentials and verify your login using the Salesforce Authenticator app.

  1. Enter your username and password and click Log In (if you have not enrolled in Lightning Login - if you have, simply click your username).
  1. On your mobile device, click the notification that appears to open the Salesforce Authenticator mobile app.
  1. Once in the Salesforce Authenticator app, click Approve. On your desktop, you will automatically be redirected to the Salesforce homepage.
Depending on your location settings, you may see your current location and have the option to "Always Approve from this location". Doing so may allow you to bypass the approval step if you are logging in from the displayed location. Note that this does not always work, depending on the location accuracy - you should assume you will always need to approve your Salesforce login attempt using the mobile app.

Troubleshooting

Please report issues to the national office Salesforce team. As common issues surface, we will post them, along with resolutions, here.


How did we do?


Powered by HelpDocs (opens in a new tab)